Old 06-01-2020, 09:03 PM
NemXuyenBang's Avatar
NemXuyenBang is offline
Join Date: Nov 2019
Posts: 1

Billing Address: Hide Full Name

How can we help you?

Please provide the link to your storefront: www.nemxuyenbang.com

A lot of my customers buy my product as a gift. Thus, they are filling two different address information. One for shipping info and the other for billing. However, this is where the problem started. My shop linked with Shippo as a shipping service. When the order sync on Shippo, instead of the shipping information, they are linked with the billing information. This is sometimes confused for the receiver and make it hard for them to claim it from the post office.
Is there any way that I can hide the Full Name field on the Billing Address site?
Old 06-08-2020, 10:21 AM
deepaksh's Avatar
deepaksh deepaksh is offline
Junior Member
Join Date: May 2020
Posts: 6

we also have this problem
Old 06-24-2020, 01:06 PM
Wendy's Avatar
Wendy Wendy is offline
Ecwid Team
Join Date: Jun 2014
Posts: 1,123

Hello there,

This is Wendy from Ecwid Customer Care team. Thanks for contacting us.

Is there any way that I can hide the Full Name field on the Billing Address site?
To my regret, it is not possible to do it. "Full name" field is required, and therefore it can't be hidden. Otherwise, your customers won't be able to complete orders.

You've already contacted us via the live chat and we've sent a message to Shippo tech support. We'll surely let you know as soon as we hear back from them. Please stay tuned!

If you have any questions, feel free to contact us again.
Ecwid Customer Care Team
Help Center

⬇ Please click Thanks if my reply helped you.
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