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  #1  
Old 03-22-2010, 03:20 PM
Maddie Moon's Avatar
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Exclamation

Sorry, we do not ship to this location.


"Sorry, we do not ship to this location."
Ship from is San Diego, CA
Shipping Address is Chicago, IL

Keep getting this error when trying to check out. We have USPS flat rate boxes enabled, USPS account setup and test passed.
  #2  
Old 03-22-2010, 04:08 PM
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Qetzal Qetzal is offline
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Quote:
Originally Posted by Maddie Moon View Post
"Sorry, we do not ship to this location."
Ship from is San Diego, CA
Shipping Address is Chicago, IL

Keep getting this error when trying to check out. We have USPS flat rate boxes enabled, USPS account setup and test passed.
Please try the following steps:

1. Enable all the USPS shipping methods.
2. Save the changes.
3. Open your store, refresh the page.
4. Try to get any shipping rates. What do you see there?
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  #3  
Old 03-22-2010, 05:52 PM
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Maddie Moon Maddie Moon is offline
 
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Post USPS Enabled ALL Results

Now I see these

We only want
U.S.P.S. Priority Mail Medium Flat Rate Box (1-3 days)$10.70
and international flat rate for orders outside of US of course.

Can we have only flat rate box enabled?
I noticed that you have this entry twice in list
"U.S.P.S. Priority Mail Flat-Rate Box" and "U.S.P.S. Priority Mail Flat Rate Box"
================================================

U.S.P.S. Library Mail (2-9 days)$3.74
U.S.P.S. Media Mail (2-9 days)$3.94
U.S.P.S. Bound Printed Matter$4.26
U.S.P.S. Priority Mail Flat Rate Envelope (1-3 days)$4.90
U.S.P.S. Priority Mail Small Flat Rate Box (1-3 days)$4.95
U.S.P.S. Priority Mail Medium Flat Rate Box (1-3 days)$10.70
U.S.P.S. Parcel Post (2-9 days)$11.37
U.S.P.S. Priority Mail Large Flat Rate Box (1-3 days)$14.50
U.S.P.S. Priority Mail (1-3 days)$15.85
U.S.P.S. Express Mail Flat Rate Envelope (1 days)$18.30
U.S.P.S. Express Mail Flat Rate Envelope Hold For Pickup (1 days)$18.30
U.S.P.S. Express Mail Flat-Rate Envelope Sunday/Holiday Guarantee (1 days)$30.80
U.S.P.S. Express Mail (1 days)$41.10
U.S.P.S. Express Mail Hold For Pickup (1 days)$41.10
U.S.P.S. Express Mail Sunday/Holiday Guarantee (1 days)$53.60

Last edited by Maddie Moon; 03-22-2010 at 05:56 PM.
  #4  
Old 03-22-2010, 06:06 PM
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Maddie Moon Maddie Moon is offline
 
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Default Multiple Items and Shipping Method Conditions

If a user adds many items to the cart is there a way currently in Ecwid to determine the shipping method? SO for example, they order one pair of pants its flat rate small box. If its 3-8 items in bag, flat rate medium, and if its 10 or more, flat rate large box.
  #5  
Old 03-23-2010, 12:56 PM
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Qetzal Qetzal is offline
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Quote:
Originally Posted by Maddie Moon View Post
Now I see these

We only want
U.S.P.S. Priority Mail Medium Flat Rate Box (1-3 days)$10.70
and international flat rate for orders outside of US of course.

Can we have only flat rate box enabled?
I noticed that you have this entry twice in list
"U.S.P.S. Priority Mail Flat-Rate Box" and "U.S.P.S. Priority Mail Flat Rate Box"
Quote:
Originally Posted by Maddie Moon View Post
If a user adds many items to the cart is there a way currently in Ecwid to determine the shipping method? SO for example, they order one pair of pants its flat rate small box. If its 3-8 items in bag, flat rate medium, and if its 10 or more, flat rate large box.
"Priority Mail Flat-Rate Envelope" and "Priority Mail Flat Rate Envelope" are the different methods.
The first one is domestic, while the second one is international.

The upcoming v3.0 will have the following improvements:

- it will allow setting the size of your packages in USPS settings. It will allow showing only the necessary methods.
- some methods will be renamed to avoid possible confusion like the one with Flat Rate Envelope.

All these changes will allow showing "Priority Mail Medium Flat Rate Box" only.

Quote:
Originally Posted by Maddie Moon View Post
If a user adds many items to the cart is there a way currently in Ecwid to determine the shipping method? SO for example, they order one pair of pants its flat rate small box. If its 3-8 items in bag, flat rate medium, and if its 10 or more, flat rate large box.
Ecwid doesn't calculate the rates, it just shows the info got from the USPS server.
So if USPS returns different methods based on the total order weight, Ecwid will show them as well.
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  #6  
Old 08-13-2010, 02:33 AM
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Rock and Mineral Supermarket Australia Rock and Mineral Supermarket Australia is offline
 
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Question Australia

We are getting the same issues as the other person but the thing is that being from Australia, we don't need the USPS function. How do we go around to fixing that issue?
  #7  
Old 08-13-2010, 12:14 PM
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Qetzal Qetzal is offline
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Quote:
Originally Posted by Rock and Mineral Supermarket Australia View Post
We are getting the same issues as the other person but the thing is that being from Australia, we don't need the USPS function. How do we go around to fixing that issue?
Do you get the "Sorry, we do not ship to this location." error?

1. What address do you try to use?
2. Also please post the link to your store.
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  #8  
Old 08-15-2010, 03:56 AM
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Rock and Mineral Supermarket Australia Rock and Mineral Supermarket Australia is offline
 
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Default Error Fixed

Ah we got it all sorted. I don't quite know what happened but basically I set everything back into default button again and it works this time round. I haven't quite finished our store yet so what I will do is repost once the store is finshed...Thanks for getting back to me so quicky!!
  #9  
Old 08-16-2010, 09:54 AM
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Quote:
Originally Posted by Rock and Mineral Supermarket Australia View Post
Ah we got it all sorted. I don't quite know what happened but basically I set everything back into default button again and it works this time round. I haven't quite finished our store yet so what I will do is repost once the store is finshed...Thanks for getting back to me so quicky!!
Glad to know that the issue is solved : -)
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  #10  
Old 08-18-2010, 05:26 PM
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AB Security AB Security is offline
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Default Getting the same error

Getting this error: Sorry, we do not ship to this location

I have our FedEx account linked in the shopping cart and it passes the test. I've enabled all forms of fedex shipping (including FedEx freight options) and it's still coming back with this error. I don't have a payment gateway linked yet (haven't setup an account with authorize.net yet) and I don't know if that makes a difference? The item weights 1400lbs it's a heavy security safe. If I change the weight of the item to 150 lbs and it finally worked. If I increased the weight of the item past 150lbs the shipping calculator no longer works. Is there a limit on weight? If so, how can I get around this? FedEx freight should still be an option, I think they ship up to 2200lbs?

(Just got off the phone with FedEx freight and they confirmed that they can ship between 4500lbs and 5000lbs per pallet so 1490lbs shouldn't be a problem. I'm wondering why the cart isn't calculating freight costs when I have freight as an option selected in the FedEx shipping section?)

Here's the item I'm trying to add. I've got FedEx linked to the fedex shipping number and the weight set for the item, but when I add it to the cart it gives me the error.

http://www.227lock.com/shoppingcart....roduct=1265845

just add the item to the bag and then try to check out. Can anyone tell me what I'm doing wrong? Is there a shipping tutorial on here or on YouTube?

Last edited by AB Security; 08-18-2010 at 07:37 PM. Reason: thought of additional information
 
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