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Old 04-23-2015, 06:07 AM
The Cushion's Avatar
The Cushion is offline
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shop not working on a mobile phone


my ecwid shop is in my website but not showing on a phone and on an ipad you cant click on anything to purchase? Please help
  #2  
Old 04-23-2015, 01:17 PM
Daria Sh.'s Avatar
Daria Sh. Daria Sh. is offline
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Quote:
Originally Posted by The Cushion View Post
my ecwid shop is in my website but not showing on a phone and on an ipad you cant click on anything to purchase? Please help
Hi,

We are inspecting your issue. I'll write you back with details as soon as I get any news.
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  #3  
Old 04-23-2015, 03:16 PM
Daria Sh.'s Avatar
Daria Sh. Daria Sh. is offline
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Quote:
Originally Posted by The Cushion View Post
my ecwid shop is in my website but not showing on a phone and on an ipad you cant click on anything to purchase? Please help
Hi,

Thank you for waiting.

We reproduced the issue. As we can see, the scripts which add Ecwid, disappear when your website is viewed on mobile, thus the store is not displayed on mobile device at all. That happens on the side of your sitebuilder. To fix the issue, you should address the developer who created this website for you or any other third-party developer.

However, your Starter Site looks fine on mobiles http://take.ms/81GeJ You can check it yourself http://store1017052.ecwid.com/ So, you can use your Starter site http://store1017052.ecwid.com for mobile users. Just place a link to it somewhere on your website (e.g., on top of the page) so that mobile users could see and click it.

If you get any other questions about the work of your Ecwid store, feel free to write. We are glad to help.
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