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Old 02-13-2014, 05:55 PM
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Checkout Button Dissapears After a Couple of Seconds - Can't Complete Order


Store Front URL http://DavidCantwellPhotography.ecwid.com/simple.store

I've tested each of the different shop design options but unfortunately, on all, the Checkout button pops up on screen and then disappears so you can't complete an order. See screenshot

Can you advise?

Thanks,
David Cantwell
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Old 02-13-2014, 06:55 PM
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Got it sorted, thanks.
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Old 11-03-2014, 06:59 PM
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Ozaroth Ozaroth is offline
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Hello, how do you sorted it? I've the same issue.

Thanks
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Old 11-06-2014, 09:55 AM
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Quote:
Originally Posted by Ozaroth View Post
Hello, how do you sorted it? I've the same issue.

Thanks
Greetings!

Thank you for contacting us. I checked your store and went through checkout process. I easily reached the payment gateway page, where I should have submitted the CC data to complete the order. You can see my test attempt in your Control Panel > Sales > Unfinished orders, order #10. It shows that the checkout process works properly in your store. The only step where continue button is not displayed at once preventing from proceeding to the next step, is the shipping details page. 'Continue' button appears after the country is specified: http://take.ms/X9kTT

If the issue still preserves, I will need more details from you. What is the URL of the page where the button disappears? What steps are you performing when it disappears? In what version browser does the issue occurs and are you facing it in other browsers on your device? Your detailed answers would be of much help in reproducing the issue and finding a solution. Thank you!
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  #5  
Old 11-11-2014, 12:00 PM
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Problem solved, thanks!
 
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