The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.
 
 
Thread Tools Display Modes
  #1  
Old 10-06-2015, 05:55 PM
Step's Avatar
Step is offline
Junior Member
 
Join Date: Oct 2015
Posts: 1
Default

Custom shipping not showing up


I have set up a custom shipping option for a flat rate box, dependent how many bars of soap they order (store id #7508033). However, when I do a test, that option doesn't show up. Only the USPS one does. Please help!
  #2  
Old 10-07-2015, 01:31 PM
ginger's Avatar
ginger ginger is offline
Ecwid Team
 
Join Date: Sep 2014
Posts: 714
Default

Quote:
Originally Posted by Step View Post
I have set up a custom shipping option for a flat rate box, dependent how many bars of soap they order (store id #7508033). However, when I do a test, that option doesn't show up. Only the USPS one does. Please help!
Hello,

thank you for reaching out.

Please, make sure that you select United States as a country in the shipping address form when testing. Your flat rate shipping options are configured for United States Zone only.

I have added 4 bars of soap to cart and specified US as my country. I got $5,95 flat rate shipping, see the screenshot, please: http://take.ms/VcVbD When I added another 3 bars of soap to cart, I got $11.65 flat rate, as well. Here's a screenshot of the cart page: http://take.ms/2SOZl

If you still do not see the flat rates, please tell me what items you add to cart when testing and what shipping address you specify on checkout and I will investigate further. Thank you!
__________________
Xena S.
Ecwid Customer Care Team

Help Center

⬇ Please click Thanks if my reply helped you.
 
The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 07:43 AM.
Powered by vBulletin® Version 3.8.11. Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.