The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.
 
 
Thread Tools Display Modes
  #1  
Old 02-24-2014, 03:04 PM
Menstecnica's Avatar
Menstecnica is offline
Junior Member
 
Join Date: Feb 2014
Posts: 1
Exclamation

Admin mail notifications not received


Suddenly I don't receive any more the notification emails related to sells, payments etc.
I added a gmail address to the list of admins in order to understand if it was a mail-related problem. Using the gmail account I can indeed receive the notifications.
I already checked the spam folder on the email accounts that do not work, but there's no trace of notifications. I thus contacted the support service of my mail server, and they told me to contact ecwid's support in order to understand the nature of the error.

Store ID: 1123088

Thank you for your help
  #2  
Old 02-25-2014, 06:23 PM
Liza P's Avatar
Liza P Liza P is offline
Ecwid Team
 
Join Date: Jan 2013
Posts: 2,517
Default

Quote:
Originally Posted by Menstecnica View Post
Suddenly I don't receive any more the notification emails related to sells, payments etc.
I added a gmail address to the list of admins in order to understand if it was a mail-related problem. Using the gmail account I can indeed receive the notifications.
I already checked the spam folder on the email accounts that do not work, but there's no trace of notifications. I thus contacted the support service of my mail server, and they told me to contact ecwid's support in order to understand the nature of the error.

Store ID: 1123088

Thank you for your help
Hello,

Thank you for all the details.

I have forwarded this information to our admins, they will check what can cause this issue. I will get back to you with the update shortly.
__________________
Liza P.
Customer Care
Ecwid Help Portal
  #3  
Old 06-27-2014, 08:48 PM
T.R.U. Ball's Avatar
T.R.U. Ball T.R.U. Ball is offline
 
Join Date: Dec 2013
Posts: 3
Default

I am having the same problem!
  #4  
Old 07-01-2014, 10:11 AM
Liza P's Avatar
Liza P Liza P is offline
Ecwid Team
 
Join Date: Jan 2013
Posts: 2,517
Default

Quote:
Originally Posted by T.R.U. Ball View Post
I am having the same problem!
Hello,

I have replied to you in this thread: http://www.ecwid.com/forums/showthread.php?p=112411#6 Please, check.
__________________
Liza P.
Customer Care
Ecwid Help Portal
 
The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.

Tags
admin notification email, email, notifications

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 10:08 PM.
Powered by vBulletin® Version 3.8.11. Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.