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Old 10-22-2017, 02:34 PM
Michael Kahsay's Avatar
Michael Kahsay Michael Kahsay is offline
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Join Date: Oct 2017
Posts: 2
Default Profile mailaddress is not accepted

How can we help you?

Please provide the link to your storefront: https://www.abigacoffee.com/

I want to change the mail address in my profile to info@abigacoffee.com but the system states I cannot do that. Please help me since I want all the orderinfo to this address.

Thanks for your answer!
  #2  
Old 10-23-2017, 11:08 AM
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Scully Scully is offline
Ecwid Team
 
Join Date: Nov 2016
Posts: 194
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Hello Michael,

My name is Alexandra; thank you for contacting Ecwid support!

I've checked our database, it seems like there is already an account registered under info@abigacoffee.com, and that is the reason why you cannot change the email on your second account, as there cannot be 2 accounts under the same email at the same time.

There is a solution though, let's discuss it further via email. I've sent a message to info@abigacoffee.com — please, check your inbox.

Thanks!
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Alexandra Scully,
Ecwid Customer Care Team
 
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