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Old 04-02-2016, 02:35 PM
Thilo's Avatar
Thilo is offline
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Join Date: Apr 2016
Posts: 1
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No link to App install


I tried installing the app in facebook but there is no install link on your page.
This is what it looks like for me:



How do I install the app on facebook for my page?
  #2  
Old 04-03-2016, 12:33 PM
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Wendy Wendy is offline
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Join Date: Jun 2014
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Quote:
Originally Posted by Thilo View Post
I tried installing the app in facebook but there is no install link on your page.
This is what it looks like for me:

How do I install the app on facebook for my page?
Hi,

We're sorry you had this experience. Here is the video explaining how to add your store to Facebook page: https://www.facebook.com/ecwid/video...type=2&theater

I checked how Ecwid for Facebook app page looks like from my side and I didn't reproduce the problem. Install App button is displayed perfectly.

Can you confirm that the issue persists on your side?

If yes, please, provide us with the additional information on the matter. I will do further troubleshooting.

1) Please, open this link https://www.ecwid.com/internet​ > click 'Copy to clipboard' and paste the data in your reply.​
2) Can you reproduce the issue in all browsers? ​
3) Try to turn off all extensions/plugins in your web browser​ temporarily to see if they have any impact​.
4) Are you using an antivirus program? If so, please disable it temporarily​.​
5) Try to access this page from another computer that is linked to another internet provider. It will indicate if the problem is within the internet provider.​​

Please, send us the results. Looking forward to hearing from you.
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Ecwid Customer Care Team
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