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Old 07-31-2015, 10:57 AM
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How to add alternate customer Email id for mail notification


How can i add an alternate customer email id to send email notifications like order confirmation,new registration and shipping details?
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Old 07-31-2015, 11:08 AM
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Do you mean alternating or alternative email address?
If the latter, go to settings - mail and scroll down to Mail Settings where you can change and/or add other email addresses to receive the admin notices
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Old 07-31-2015, 11:41 AM
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Default Mail Notification to customer email address

I would like to know if a customer can add an alternate customer email address to receive our order notification or any other notification from us
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Old 07-31-2015, 12:20 PM
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No, just the one email address he/she supplied when completing the order details. Don't think this can be changed either when your customer has created an account - just one email address is possible there too
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Old 07-31-2015, 01:04 PM
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Quote:
Originally Posted by undefined10988 View Post
I would like to know if a customer can add an alternate customer email address to receive our order notification or any other notification from us
Hi,

Thank you for contacting us.

As WookYouLike correctly stated, the customer can only have one email address specified for receiving the email notifications to.

However, as a workaround I would suggest the following:
1. Enable the 'Send a copy of customer notifications to admin' in Ecwid control panel > Settings > Mail
2. For your customers, enable the order comments field in Ecwid control panel > Settings > General > Cart > Order Comments

Or you can use other methods of receiving additional info from your customers.

So the workflow will be like this:
1. Customer makes an order and specifies additional email address in the corresponding field
2. When you receive a copy of a customer notification from Ecwid, you will forward it manually to the other email address, that customer specified.

Alternatively, the customer can forward the email notifications themselves upon receiving them.
Thank you.
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