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Old 09-13-2017, 09:07 PM
abbie chapman's Avatar
abbie chapman is offline
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Join Date: Jul 2016
Posts: 2

unable to click on shopping bag link

help! unable to click on shopping bag link. Can click on package and it will go to shopping bag but link does not appear to work to actually buy it.
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Old 09-14-2017, 05:30 PM
Edward M.'s Avatar
Edward M. Edward M. is offline
Ecwid Team
Join Date: Dec 2016
Posts: 228

Hi there,

Edward here, Ecwid Team.

I'm sorry to hear that you've faced this problem. Let's try to sort that out.

I've inspected your store and found a reason why it happens. Note that it affects other website elements such as menu, sign-in link, sign waiver link and others.

Let's break the issue down into more details.

You have a header, the white space at the top of the page, on your website.

This header (white space) has a fixed position and when scrolling down the page, it overlaps other elements. As a result, you are not able to click on them.

Please, see the screencast illustrating the problem:

You can notice that it overlaps other links and elements on the website depending on the scroll position.

The thing is that this is your website element and is not related to Ecwid in any way. Thus, to fix that problem, you need to make changes in your Wix editor.

There are a few ways to fix it:

— delete this header
— hide the header
— change the overlapping setting of this element.

You can do all of that in the Wix Editor -> Shop Page.

Here's the instruction in the Wix Help Center on how to work with overlapping elements:

I hope this helps.
Ecwid Customer Care Team
More tips and hints on Ecwid use in Ecwid Help Center
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hyperlink, shopping bag

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