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  #1  
Old 10-12-2009, 05:53 PM
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Dissapearance of Shipping Charges


Dear Ecwid Creater,
My website is http://vtrading.webs.com/shoppingcart.htm
It has happened 3 times that my shipping settings under User Defined Methods under Control Panel in Ecwid have dissapeared. I had created these custom shipping charges for more than 1 week and 10 countries and suddenly I see that only the heading is there but the calculation, charge per kilo, no. of days - that entire row for each country is not there.
I think your ecwid on the back end might be processing something at these times or genuinely there is a bug.
Pls check this.

Awaiting reply
Warm Regards
Dheeraj
  #2  
Old 10-12-2009, 07:28 PM
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There has been some problems with Ecwid handling your store configuration, there are errors logged on the server. We'll look into it.

I have posted this issue to Ecwid Bugtracker on your behalf: http://www.ecwid.com/bt/view.php?id=1105

You will not be able to open the link above to monitor the issue, because tickets registered by Ecwid staff are not open to public. I will let you know when the problem is resolved.
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Last edited by Liza; 05-19-2015 at 02:18 PM.
  #3  
Old 10-12-2009, 07:40 PM
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Update: there is a bug in shipping zone deletion code. The bug is resolved now and the servers will be updated with the fix in 24 hours. As a workaround, please do not use "Delete Zone" for a while. If you do need to delete a zone, just make it empty.
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  #4  
Old 10-13-2009, 10:43 AM
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OK thanks for the update Ruslan. I will check again after 24 hours and just hope that none of my old shipping data is lost.
Warm Regards
Dheeraj
 
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