The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.
 
 
Thread Tools Display Modes
  #1  
Old 08-10-2013, 09:02 PM
Old Sole Boot Company's Avatar
Old Sole Boot Company is offline
 
Join Date: Oct 2011
Posts: 8
Default

Payment


For some reason, the billing for my account was not able to bill my mode of payment so when I went to add another item to my website, it would not allow me to until I upgraded. I went to the 2checkout site and changed it to another mode of payment to try to fix the problem. When will I be able to upload new items to my site now?
  #2  
Old 08-13-2013, 11:21 AM
Lanna's Avatar
Lanna Lanna is offline
Ecwid Team
 
Join Date: Jan 2011
Posts: 2,675
Default

Quote:
Originally Posted by Old Sole Boots View Post
For some reason, the billing for my account was not able to bill my mode of payment so when I went to add another item to my website, it would not allow me to until I upgraded. I went to the 2checkout site and changed it to another mode of payment to try to fix the problem. When will I be able to upload new items to my site now?
Hi,

We apologize for this trouble. It looks like 2checkout.com (you were subscribed through this payment processor) has cancelled your subscription for some reasons. Probably they didn't authorize the next rebill. As this happened on the payment side, we couldn't influence it anyhow unfortunately. As a result your account was downgraded and you've got the limits of free plan.

Please, feel free to subscribe anew in your Ecwid control panel, System Settings -> Billing and Plans, switch to "Monthly plans" tab if you want to return Silver plan. At this time the payments will be processed by our current processor Cybersource, they've proved to be far more stable and convenient to use.

Should you have further questions, let us know.
__________________
Lana W.
Ecwid Customer Care Team

More tips and hints on Ecwid use in our Help Center

⬇ Please click Thanks if my reply helped you.

Thank Ecwid team on Twitter
 
The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 06:18 AM.
Powered by vBulletin® Version 3.8.11. Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.