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  #1  
Old 08-03-2015, 10:40 AM
Rock Salt Lamps's Avatar
Rock Salt Lamps Rock Salt Lamps is offline
 
Join Date: Nov 2011
Posts: 1
Default Australia Post Delivery Times

How often are Australia post delivery times updated?

It appears that they are incorrect. Australia Post have stated they won't be delivering daily now. For example, a postcode of 4563 says 3 days, and we don’t believe it would get to Queensland in 3 days with Australia Post from our location in Victoria.

Please advise.

Alternatively, are we able to update this as a custom function?

Thank you.
  #2  
Old 08-04-2015, 12:31 PM
Clara K's Avatar
Clara K Clara K is offline
Ecwid Team
 
Join Date: Nov 2014
Posts: 655
Default

Hello,

Thanks a lot for reaching us out!

My understanding, you mean the estimated delivery time that is shown in brackets near the name of the shipping method, please see the screenshot: http://take.ms/XeHvZ

I see that you are using carrier-calculated methods in your store, which means that Ecwid sends all the information about the package (weight, size, sender's and recipient's addresses, etc) to the shipping company and it returns the rates that are displayed on checkout.

This the delivery time shown in brackets beside the name of the shipping option is also sent to Ecwid by the shipping company (in your case it is Australia Post), so Ecwid cannot influence these dates in any way.

If you think these numbers can be misleading for your customers, you can hide them with the help of CSS. Please add the code below to your active CSS theme in your Ecwid Control Panel > Settings > Design and save the changes:

Code:
span.ecwid-shippingOption-days, span.ecwid-Invoice-ShippingDetails-transitTime {
display:none !important;
​}
Please let us know if further questions arise, we will be happy to answer them.

Thank you!
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