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  #1  
Old 03-13-2019, 04:09 AM
Gooseberry Australia's Avatar
Gooseberry Australia is offline
 
Join Date: Feb 2019
Posts: 3
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Shopping Feed


Hi, my google merchant feed has the wrong URL listed for my products, if you go to the address on the feed it just brings up a completely white screen with nothing on it. For some reason its adding #!/ to my store address instead of /!/.
Could you please help? How to fix it?
I just got Ecwid especially to be able to advertise on Google Shopping (what I couldn't do on Wix Online Shop). Disappointed.
Please help.


https://www.gooseberryaustralia.com/online-store


Here is the link to xml file created by ECWID
https://d2hku29108hzuu.cloudfront.ne...uQ7FA1fEF1.xml
  #2  
Old 03-13-2019, 03:56 PM
Emma C.'s Avatar
Emma C. Emma C. is offline
Ecwid Team
 
Join Date: Apr 2018
Posts: 45
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Quote:
Originally Posted by Gooseberry Australia View Post
Hi, my google merchant feed has the wrong URL listed for my products, if you go to the address on the feed it just brings up a completely white screen with nothing on it. For some reason its adding #!/ to my store address instead of /!/.
Could you please help? How to fix it?
I just got Ecwid especially to be able to advertise on Google Shopping (what I couldn't do on Wix Online Shop). Disappointed.
Please help.


https://www.gooseberryaustralia.com/online-store


Here is the link to xml file created by ECWID
https://d2hku29108hzuu.cloudfront.ne...uQ7FA1fEF1.xml
Hi!

My name is Emma and I am from Ecwid Customer Care team. Thank you for reaching out!

I appreciate that you reported this issue to us. I have escalated it to our developers, they are working on the fix currently.

Once I have any news, I will keep you posted to the email associated with your Ecwid account. Thank you for your patience in advance.

if you have any further questions or need assistance, feel free to contact us via this form: https://support.ecwid.com/hc/en-us/requests/new

We will be happy to help!
__________________
Emma
Ecwid Customer Care Team
Help Center


⬇ Please click Thanks if my reply helped you.
 
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