[C3 Customs]

I think I may have entered the wrong account and I have been unable to fix it. Any assistance in this matter would be greatly appreciated.

[Qetzal]

Originally Posted by C3 Customs

I think I may have entered the wrong account and I have been unable to fix it. Any assistance in this matter would be greatly appreciated.

You can change your USPS user-name in the Ecwid back-end. Go to the USPS details and click the "Account details" link.

[C3 Customs]

I no longer have that option to choose usps details available, please advise.

[Qetzal]

Originally Posted by C3 Customs

I no longer have that option to choose usps details available, please advise.

Do you see USPS tab on this page: https://my.ecwid.com/cp/CP.html#cata...s=2&t1=-1&t2=1 ?

[C3 Customs]

When I go under shipping I see the tab but still no way to change my details..please advise

[Qetzal]

Originally Posted by C3 Customs

When I go under shipping I see the tab but still no way to change my details..please advise

What do you see when you click the "USPS" tab? Could you please attach a screenshot?

[C3 Customs]

that is what I see, the option to add details is no longer available.

[Qetzal]

Originally Posted by C3 Customs

that is what I see, the option to add details is no longer available.

Thanks! We've already found and fixed this issue. The fix will be available after we update our servers and release the next minor Ecwid version.

As a workaround please PM me your store URL and a new USPS id, we will update it.

[MrJim]

Eugene,
I see that you are very quick to handle support issues.
I entered the wrong data in my UPS settings. So I also no longer see the "Account Details" link. Could you just clear my current UPS settings?


http://www.mrjims.com/MrJimsStore.cfm

https://my.ecwid.com/cp/CP.html#cata...1&dashboard=-1

[Qetzal]

Originally Posted by Mr. Jim

Eugene,
I see that you are very quick to handle support issues.
I entered the wrong data in my UPS settings. So I also no longer see the "Account Details" link. Could you just clear my current UPS settings?


http://www.mrjims.com/MrJimsStore.cfm

https://my.ecwid.com/cp/CP.html#cata...1&dashboard=-1

Our engineers will perform the necessary changes. I will inform you as soon as it will be done.