[Chanel Hardy]

I have set up everything according to the directions with my paypal business account, but when you go to my website, choose the paypal option, fill in your info then click continue, the button does not work.

Please provide the link to your storefront

https://chanelhardy.wixsite.com/char...ook-selections

[Una Q]

Originally Posted by Chanel Hardy

I have set up everything according to the directions with my paypal business account, but when you go to my website, choose the paypal option, fill in your info then click continue, the button does not work.

Please provide the link to your storefront

https://chanelhardy.wixsite.com/char...ook-selections

Hello!

This is Una from Ecwid Customer Care team. Thanks for reaching us out.

I’m very sorry that you faced this and of course I’ll be glad to help!

At the moment I can’t reproduce the issue as the PayPal method is disabled in your Ecwid account. I also checked the option in my test store and the “Continue” button works just fine on my side. So I will really appreciate if you provide some more details on the matter and we will investigate it further:

1) What device and operational system do you use? Have you tried to test the button on other devices?
2) Please tell in what browser you opened your store and check whether the issue is reproduced in other browsers. Let us know the results.
3) Please attach a screencast or screenshots that illustrate the issue.
4) Also, it will be great if you enable the PayPal method so we can check it from our end.

And if any further questions arise, please feel free to ask. We will be happy to answer and assist.

Thanks!

Best regards,
Una Q.
Ecwid Support Team

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[Chanel Hardy]

I enabled the paypal feature again.

I tried it from my android mobile phone, a friend from her apple phone, and also my windows laptop and android tablet using both internet explorer and chrome. Basically, when you choose pay with paypal, and go to click continue, the button does not take you anywhere. It doesn't budge.

[Una Q]

Originally Posted by Chanel Hardy

I enabled the paypal feature again.

I tried it from my android mobile phone, a friend from her apple phone, and also my windows laptop and android tablet using both internet explorer and chrome. Basically, when you choose pay with paypal, and go to click continue, the button does not take you anywhere. It doesn't budge.

Hello,

Thank you for letting us test this function on your site. Indeed, the “Continue” button is clickable but doesn’t work as it should. The most possible reason for this behaviour is that you added your Ecwid store to Wix using the integration code. This is not the best method to integrate Ecwid with Wix websites since it can cause incorrect work of some Ecwid elements.

I would highly recommend re-adding your Ecwid store with help of our special application for Wix. This should fix the issue with the “Continue” button and make your store user friendly and absolutely mobile responsive. Please find the detailed instructions here: https://support.ecwid.com/hc/en-us/a.../207808335-Wix

I hope this helps! Please feel free to ask questions if there are any.

Best regards,
Una Q.
Ecwid Support Team