The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.
 
 
Thread Tools Display Modes
  #1  
Old 12-26-2014, 07:22 AM
John R Perry's Avatar
John R Perry is offline
Webpartner
 
Join Date: Dec 2014
Posts: 79
Default

Each page of my store opens up slightly scrolled down as if its linked to an anchor.


I am not really sure how to articulate the problem beyond the 'Topic Title' so it's probably better if you just take a look, http://www.j-26.com/store.html click on any of the items and you'll see what I mean.

I did something to the css, I just don't know when I did it so I'm having trouble finding the exact cause.

I actually just checked a few ecwid stores and this is happening in every store. Any idea whats going on?

Last edited by Sergey; 12-26-2014 at 08:24 AM.
  #2  
Old 12-27-2014, 05:46 AM
John R Perry's Avatar
John R Perry John R Perry is offline
Webpartner
 
Join Date: Dec 2014
Posts: 79
Default Store opens up each paged slightly scrolled down?

I am not really sure how to articulate the problem beyond the 'Topic Title' so it's probably better if you just take a look, http://www.j-26.com/store.html click on any of the items and you'll see what I mean.

I did something to the css, I just don't know when I did it so I'm having trouble finding the exact cause.
  #3  
Old 12-27-2014, 11:42 AM
Sydney Price's Avatar
Sydney Price Sydney Price is offline
Junior Member
 
Join Date: Dec 2014
Posts: 1
Default

I'm having the same problem!!!! Argh have you found a solution or another service?
  #4  
Old 12-27-2014, 01:36 PM
John R Perry's Avatar
John R Perry John R Perry is offline
Webpartner
 
Join Date: Dec 2014
Posts: 79
Default

No not yet. I like ecwid but i need go get this problem fixed. im surprised no one has responded...
  #5  
Old 01-08-2015, 04:21 PM
enot's Avatar
enot enot is offline
 
Join Date: Oct 2014
Posts: 499
Default

Quote:
Originally Posted by John R Perry View Post
I am not really sure how to articulate the problem beyond the 'Topic Title' so it's probably better if you just take a look, http://www.j-26.com/store.html click on any of the items and you'll see what I mean.

I did something to the css, I just don't know when I did it so I'm having trouble finding the exact cause.

I actually just checked a few ecwid stores and this is happening in every store. Any idea whats going on?
Hello!

Sorry for keeping you waiting.

Well, in order to force scroll behaviour, we have added a special tag to deal with it: if Ecwid detects

Code:
<div id="ecwid_product_browser_scroller"></div>
on the page, it always scrolls to this tag.

For instance, if you add <div id="ecwid_product_browser_scroller"></div> right after the <body> tag, Ecwid will always scroll to the top of the page on transition between store pages.
This tag should be added to the source code of the page where your store is located.

Yet, I’ve taken a look at your website, and while I couldn’t recreate the issue in Chrome browser, it’s visible on a smaller screen in Firefox: http://take.ms/26H4q

The reason here is actually not some CSS change, but the header of the page: its position is fixed, and because of this while the issue couldn’t be recreated on larger screens, it’s visible on small screens.

In practical terms, to solve this I can suggest editing the header of your website (or at least of the page where your store is located). Since as I can see you are using Adobe Muse, here’s on doing this in it: http://helpx.adobe.com/muse/using/cr...s-footers.html
The Following User Says Thank You to enot For This Useful Post:
John R Perry (01-20-2015)
 
The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.

Tags
anchor, css, load problems, store

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 05:06 PM.
Powered by vBulletin® Version 3.8.11. Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.