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Old 11-13-2012, 10:38 AM
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Quote:
Originally Posted by squeezeease7 View Post
Thanks for helping so much, however the prices went down however they're not around the VentureOne discount price. Here are some screen shots.
Hi,

I've checked it in your store and it shows lower rates for me:
http://i.imgur.com/1oSTJ.png

Regarding the discount, I must say Ecwid itself doesn't calculate real-time rates. It just sends information about the order to Canada Post: weight, package dimensions, destination and origin addresses. Then it gets a response with the rates and shows them to customer. The rates depend on your CanadaPost account settings: if you set extra rates or additional package weight in your Canada Post merchant profile, the rates will be higher; if you have a discount in your Canada Post merchant profile, the rates will be lower. In both cases, it's Canada Post who calculates rates, not Ecwid. If you think the discount is applied incorrectly, please contact Canada Post support on the matter. Hopefully they will help.

Please let me know if I missed something.
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