[Justin Killeen]

Hi!

I am having several issues with my Ecwid store...

1) When a customer places an order, instead of directing him/her to a thank you page, it says "our apologies, this page was not found".

2) When a customer goes to share their order with facebook, the same message appears.

3) I have heard from multiple people that the 'bag' pop-up doesn't appear in the browser when a new item is added to the cart. This is for safari users.

4) Is it possible to copy and paste the link of a product? For example, if I'm recommending product A to a consumer, can I email a direct link of that product to him/her?

5) What if I want to have my store on multiple sites? What do I put for the storefront URL?

Sorry for all of this confusion - Any help I get will be greatly appreciated...

Thanks!

[Matt Ecwid]

Originally Posted by Justin Killeen

Hi!

I am having several issues with my Ecwid store...

1) When a customer places an order, instead of directing him/her to a thank you page, it says "our apologies, this page was not found".

2) When a customer goes to share their order with facebook, the same message appears.

3) I have heard from multiple people that the 'bag' pop-up doesn't appear in the browser when a new item is added to the cart. This is for safari users.

4) Is it possible to copy and paste the link of a product? For example, if I'm recommending product A to a consumer, can I email a direct link of that product to him/her?

5) What if I want to have my store on multiple sites? What do I put for the storefront URL?

Sorry for all of this confusion - Any help I get will be greatly appreciated...

Thanks!

Hi,

Can you please provide your store URL?

[Justin Killeen]

www.pioneervalleyfitness.com

www.pioneervalleyfitness.com/supplements

[Matt Ecwid]

Originally Posted by Justin Killeen

www.pioneervalleyfitness.com

www.pioneervalleyfitness.com/supplements

Thank you.

1) When a customer places an order, instead of directing him/her to a thank you page, it says "our apologies, this page was not found".

2) When a customer goes to share their order with facebook, the same message appears.

Is there any specific settings or conditions for reproducing these issues? Do you reproduce them yourself?
Would you mind if I place a test order in your store to check this?

3) I have heard from multiple people that the 'bag' pop-up doesn't appear in the browser when a new item is added to the cart. This is for safari users.

I've tried browsing your store in Safari and for me, everything works fine. The minicart widget properly displays: http://d.pr/i/AMNW . Can you specify how I can reproduce it?

4) Is it possible to copy and paste the link of a product? For example, if I'm recommending product A to a consumer, can I email a direct link of that product to him/her?

Sure. Please refer to this article:
http://kb.ecwid.com/w/page/23947954/...0or%20category

5) What if I want to have my store on multiple sites? What do I put for the storefront URL?

You certainly can use your Ecwid storefront on multiple sites. That is actually one of the greatest Ecwid's advantages: you can install your storefront to an unlimited number of places (Facebook, your blog or site, a partner's site etc.) simultaneously and manage them all from single control panel - all the stores will be synchronized automatically.

As to the storefront URL setting - you can put there one of your storefront URLs. Please refer to this article for the information on that setting:
http://kb.ecwid.com/w/page/15853313/Store%20URL

[Justin Killeen]

Is there any specific settings or conditions for reproducing these issues? Do you reproduce them yourself?
Would you mind if I place a test order in your store to check this?

Please do...As of right now, the PayPal button isn't working it all.

I've tried browsing your store in Safari and for me, everything works fine. The minicart widget properly displays: http://d.pr/i/AMNW . Can you specify how I can reproduce it?

I think I alleviated this problem by selecting the function that brings you right to the cart when you add a new product


Sure. Please refer to this article:
http://kb.ecwid.com/w/page/23947954/...0or%20category

This doesn't work. I get the same error page that I get when I try and checkout via PayPal. I have PayPal Payments Advanced and everything checks out ok in terms of set-up. Here's an example of one of my products...

http://pioneervalleyfitness.com/supp...88&id=19011491


You certainly can use your Ecwid storefront on multiple sites. That is actually one of the greatest Ecwid's advantages: you can install your storefront to an unlimited number of places (Facebook, your blog or site, a partner's site etc.) simultaneously and manage them all from single control panel - all the stores will be synchronized automatically.

Is there any way to determine which sales come from which site?

As to the storefront URL setting - you can put there one of your storefront URLs. Please refer to this article for the information on that setting:
http://kb.ecwid.com/w/page/15853313/Store%20URL[/QUOTE]

[Matt Ecwid]

Originally Posted by Justin Killeen

This doesn't work. I get the same error page that I get when I try and checkout via PayPal. I have PayPal Payments Advanced and everything checks out ok in terms of set-up. Here's an example of one of my products...

http://pioneervalleyfitness.com/supp...88&id=19011491

Thank you. Now I see.

The issue is not anyhow connected with PayPal. In fact, it doesn't even have anything to do with Ecwid. The reason why such links return 'Page not found' error is the custom code you use on your site. In the source of your store page, I found this code:

  if (window.location.hash.indexOf('#!/') == 0) {
        window.location.replace(window.location.hash.substr(2));
    }

That code changes page URL when the address contains hash part - it simply removes that part and redirects customer to a non-existant page, which results in the error you saw.

In order to fix the issue, you will need to remove that code.

Is there any way to determine which sales come from which site?

Yes, please refer to this article:
http://kb.ecwid.com/w/page/52602187/...%20came%20from

[Justin Killeen]

Originally Posted by Makfruit

Thank you. Now I see.

The issue is not anyhow connected with PayPal. In fact, it doesn't even have anything to do with Ecwid. The reason why such links return 'Page not found' error is the custom code you use on your site. In the source of your store page, I found this code:

  if (window.location.hash.indexOf('#!/') == 0) {
        window.location.replace(window.location.hash.substr(2));
    }

That code changes page URL when the address contains hash part - it simply removes that part and redirects customer to a non-existant page, which results in the error you saw.

In order to fix the issue, you will need to remove that code.

I can't figure out why it's doing that or how to remove it. Thanks again though for your help

[Matt Ecwid]

Originally Posted by Justin Killeen

I can't figure out why it's doing that or how to remove it. Thanks again though for your help

As far as I can see, that code doesn't do anything useful and it would be best to remove it. The exact way of removing it depends on what platform you use and where you host your site. Either way, I'd recommend contacting your programmer or hosting provider on this matter - hopefully they will help.

[Justin Killeen]

They basically told me to get a new shopping cart. Can you think of any other possible workarounds? I can add custom code, I just can't remove anything that's already on the Ning platform.

[Matt Ecwid]

Originally Posted by Justin Killeen

They basically told me to get a new shopping cart. Can you think of any other possible workarounds? I can add custom code, I just can't remove anything that's already on the Ning platform.

That's actually a quite weird decision of Ning. Sorry for that.

The good news is there are workarounds. Please find them in this thread:
http://www.ecwid.com/forums/showthread.php?t=17037