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Old 11-01-2013, 05:41 PM
Anna Kreyman's Avatar
Anna Kreyman is offline
 
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My ecwid store never loads in Safari on Mac.


Grey bar stays on for a long time without store products/categories every loading.
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Old 11-04-2013, 05:53 AM
Liza P's Avatar
Liza P Liza P is offline
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Quote:
Originally Posted by Anna Kreyman View Post
Grey bar stays on for a long time without store products/categories every loading.
Hello,

I've checked your Ecwid store http://wildcurves.com/ and can confirm that it's loaded and displayed fine for me.
It looks like something in your system environment (extensions, scripts on the site, etc) hinders Ecwid widgets from proper loading. Please, let me know the following details that will help us troubleshooting (NOTE: all the questions are important):

1. What operating system and device are you using?

2. If you open the store in other browsers, does the problem persist?
If you open it from another computer that uses a different ISP does the issue persist?

3. If you open your simple store, how does it work? Your simple store is http://app.ecwid.com/jsp/1511018/simple-store

4. Does our demo store open slowly or not load either? http://www.ecwid.com/demo-frontend.html

5. Are you using browser extensions and antivirus software on your computer? If so, please enumerate them.

Look forward to hearing from you.
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