The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.
 
 
Thread Tools Display Modes
  #1  
Old 09-09-2017, 07:29 PM
Scott Hutchison's Avatar
Scott Hutchison is offline
 
Join Date: Aug 2017
Posts: 3
Default

Free Shipping Icon shows on Preview page but not live


Hello,

My live store used to display the free shipping icon for select items, but it no longer does for some reason. Also, I can see the Free shipping icon when I click preview product on activated products.

I have tried to clear my cache with 0 results. Lastly, I am using Chrome and IE to test the site and both do not show the Free Shipping Icon.

Thank you,

Scott
  #2  
Old 09-09-2017, 08:05 PM
Scott Hutchison's Avatar
Scott Hutchison Scott Hutchison is offline
 
Join Date: Aug 2017
Posts: 3
Default

Update:

Actually I think it's an issue with the code that is supplied when adding the shop to my own website. I currently use Drupal 7.

The reason I suspect this is that the Free shipping icon works when I preview the product from within the product editing page of my catalog as well as when I look at the product on my Ecwid store. https://store12019239.ecwid.com/

I am looking for a fix for this if there is one?

-Scott
  #3  
Old 09-12-2017, 11:31 AM
Edward M.'s Avatar
Edward M. Edward M. is offline
Ecwid Team
 
Join Date: Dec 2016
Posts: 261
Default

Hi there,

Edward here, Ecwid Team.

Thank you for the message. Let's try to sort that out.

I've inspected your "Free shipping icon" app settings, and I could see that you enabled the icon for certain products only. Please, see the screenshot: http://take.ms/Tz7BP

I've checked a few products that you enabled the Free shipping icon for, and the icon displayed on the product details page in your store at http://www.scotthutchison.com/. Please, see the screencast: http://take.ms/J9JJl

Also, there was a temporary issue that visitors with certain IP addresses could not see the icon. As of now, it has been fixed.

Please, let me know if it works for you. Thank you!
__________________
Ecwid Customer Care Team
More tips and hints on Ecwid use in Ecwid Help Center
  #4  
Old 09-12-2017, 12:17 PM
Scott Hutchison's Avatar
Scott Hutchison Scott Hutchison is offline
 
Join Date: Aug 2017
Posts: 3
Default

Hello Edward,

Thanks for your reply. I should have written sooner.

The free shipping icon was working in preview from the product page on Ecwid as well as the store through ecwid.com but not on my site, so I contacted the free shipping icon app developer. In less than a day they fixed the problem on their end and I didn't have to do anything.

Once it was fixed, I cleared my cache, hit refresh and the free shipping icon showed up on my website.

Thanks,

Scott
The Following User Says Thank You to Scott Hutchison For This Useful Post:
Edward M. (09-12-2017)
 
The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 09:28 AM.
Powered by vBulletin® Version 3.8.11. Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.