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Old 01-23-2018, 12:37 PM
Reiwa Buam's Avatar
Reiwa Buam is offline
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Join Date: Jan 2018
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Wrong Language Settings


Hello,

I'm using Ecwid Store for a few years now, and it has always been in German Language. As I looked in my shop today I recognized, that the language has changed from German to English. If my customers read "Add to bag" for example I'm not sure if everybody understands what I want them to do, especially older people.

What has happenend? I can't find a way to reset it..

Can anyone help?

Thank you,
Georg
  #2  
Old 02-01-2018, 02:07 PM
Antea's Avatar
Antea Antea is offline
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Join Date: Nov 2015
Posts: 381
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Hello!
This is Anna with Ecwid team, thank you for the message!

By default Ecwid detects the customer's browser language and shows the store in this language accordingly. I checked your account and as I can see, you have various storefront languages enabled. Thus, if you open the store in a browser that uses English, you'll see the store elements in English as well.

I checked your website on my side using a browser that has the German language as a default one and I can see the store in German, please take a look at the screenshot:



If you'd like your store to always appear in German, please:

- open your Ecwid Control Panel > Settings > General > Regional Settings
- click "Manage Languages" in the Storefront Languages section
- disable all languages besides German and save the changes

As you do this, the store will appear in German regardless of the customer's browser language.

Just in case, here's the article with the details on how Ecwid storefront translations work: https://support.ecwid.com/hc/en-us/a...t-Translations

Kind regards,
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Anna,
Ecwid Customer Care Team

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