The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.
 
 
Thread Tools Display Modes
  #1  
Old 10-29-2016, 03:40 PM
Elroy Parkinson1's Avatar
Elroy Parkinson1 is offline
Junior Member
 
Join Date: Jul 2016
Posts: 1
Default

ECWID Facebook Share links broken


Hi

When having "Show Like and Share buttons" Enabled, sharing to Facebook works. But when clicking on the shared post, the link appears to be broken.

For my site, I get to this link that simply brings up a white page: http://www.spcagermiston.org.za/onli...ket/p/73401736

I've played around a bit and removing the "?~~mode=product&~~id=73401736#" part seems to work and opens up the correct product. I.e. if the link was this it work: http://www.spcagermiston.org.za/onli...ket/p/73401736

How can I get Facebook sharing to work correctly?
  #2  
Old 10-31-2016, 10:26 AM
Clara K's Avatar
Clara K Clara K is offline
Ecwid Team
 
Join Date: Nov 2014
Posts: 655
Default

Hello,

Thanks a lot for your message!

We are terribly sorry for the problem you are having with links to your products when shared on Facebook. Our developers are already working on fixing this issue and we will let you know when it is eliminated.

We apologize for the trouble.

Thank you!
__________________
Clara
Ecwid Customer Care Team

Help Center


⬇ Please click Thanks if my reply helped you.
  #3  
Old 11-18-2016, 03:28 PM
Clara K's Avatar
Clara K Clara K is offline
Ecwid Team
 
Join Date: Nov 2014
Posts: 655
Default

Hello,

Clara here, Ecwid Customer Care team.

Just to let you know that we have fixed the problem with the products links when shared to Facebook.

Please check it on your end.

Thank you and happy selling!
__________________
Clara
Ecwid Customer Care Team

Help Center


⬇ Please click Thanks if my reply helped you.
  #4  
Old 08-09-2017, 09:52 PM
ClockwerkIndustries's Avatar
ClockwerkIndustries ClockwerkIndustries is offline
 
Join Date: Jul 2017
Posts: 2
Default

I am having this same problem!
  #5  
Old 08-11-2017, 11:04 AM
Wendy's Avatar
Wendy Wendy is offline
Ecwid Team
 
Join Date: Jun 2014
Posts: 1,124
Default

Quote:
Originally Posted by ClockwerkIndustries View Post
I am having this same problem!
Hello!

This is Wendy with Ecwid. I am sorry to learn you faced this and I will be glad to help.

Facebook sharing tool in Ecwid generates the links based on "Store Location" URL address. You can set the store location link in your Ecwid control panel > Settings > General > Store profile page:



Keep in mind that you should put the direct link to your Ecwid storefront to this field. I checked your website and found out that there is another link to the store page: https://www.clockwerkindustries.com/store/

It seems the link that you have in store location now is not active anymore: https://www.clockwerkindustries.com/shop/

In order to fix the issue with Facebook share links, you should update the link in the "Store Location" field. The correct link is https://www.clockwerkindustries.com/store/

I hope this will help.

If you have other concerns, please feel free to write me back and it will be my pleasure to assist you further. Have a wonderful day!
__________________
Wendy
Ecwid Customer Care Team
Help Center


⬇ Please click Thanks if my reply helped you.
  #6  
Old 08-11-2017, 02:14 PM
ClockwerkIndustries's Avatar
ClockwerkIndustries ClockwerkIndustries is offline
 
Join Date: Jul 2017
Posts: 2
Default

Quote:
Originally Posted by Wendy View Post
Hello!

This is Wendy with Ecwid. I am sorry to learn you faced this and I will be glad to help.

Facebook sharing tool in Ecwid generates the links based on "Store Location" URL address. You can set the store location link in your Ecwid control panel > Settings > General > Store profile page:



Keep in mind that you should put the direct link to your Ecwid storefront to this field. I checked your website and found out that there is another link to the store page: https://www.clockwerkindustries.com/store/

It seems the link that you have in store location now is not active anymore: https://www.clockwerkindustries.com/shop/

In order to fix the issue with Facebook share links, you should update the link in the "Store Location" field. The correct link is https://www.clockwerkindustries.com/store/

I hope this will help.

If you have other concerns, please feel free to write me back and it will be my pleasure to assist you further. Have a wonderful day!

That fixed it thank you so much!!!
 
The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.

Tags
ecwid, facebook

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 11:00 PM.
Powered by vBulletin® Version 3.8.11. Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.