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Old 05-29-2012, 10:58 PM
adornaccessories's Avatar
adornaccessories is offline
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Shipping price problems


Hi there

I have been using the "visit store front" option to run test sales and have 2 problems with shipping.

I have set up New Zealand as a zone and added states. In user defined shipping methods I have added 2 shipping methods, urban and rural e.g.

Urban 1-500g, 1-3 days $2.90 per order
Rural 1-500g, 4-7 days $7.90 per order
I use courier satchels which are a set price regardless of weight, the couriers only charge more if it is a rural delivery.

1st problem - when I get to the checkout screen both options are showing however they are both the same price even though I have specified in the systems settings that rural is more expensive. I need it to show Urban = $2.90 and Rural = $7.90

2nd problem - for every item I add to an order and additional shipping charge is added even though I have specified that it is $2.90 or $7.90 PER ORDER, not per item. If are customer orders 1 items and opts for urban shipping it is $2.90, if a customer orders 10 items for urban delivery it should also be $2.90, not $29

Any help or suggestions would be really appreciated. I just really, really want to make my shop live without any hassles for my customers!
  #2  
Old 05-30-2012, 06:33 AM
Eugene Rimmer's Avatar
Eugene Rimmer Eugene Rimmer is offline
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What you describe is a direct result of how you set up your shipping.

You have created 2 exactly similar zones with only different names, but covering the same territories (New Zealand as country and all of its states). Since the zones don't differ, they will both match the addresses that have that country and those states.

Than you have created 2 shipping methods, one has 7.90 per order rate for one zone, another has 7.90 rate for another zones. Since both zones will match any New Zealand based address, both those rates are in action, and those 2 user-defined shipping methods show up on checkout with the same rate, since you set it the same for both.



If you defined a fixed per item rate in the product details page > Tax and Shipping tab, it adds per item, not once per order.

What you need to do is:

1. Define your zones so that they describe 2 different regions, not just the whole NZ. Most probably, the states do differ between tghose territories, don't they?

2. Preferably don't use 2 different shipping methods called by the territory - customers usually already know where they live. A much better approach is to have just one delivery method, named after how the parcel is delivered, not where it is delivered (in your case - courier delivery would do it). Under it, define 2 different rates for 2 different zones.

The last part, about the additional cost for one of the products, does not have a good solution in Ecwid, unfortunately. It will either charge per item, or you can add that cost per order regardless iа that order contains that product.
  #3  
Old 05-30-2012, 10:06 AM
adornaccessories's Avatar
adornaccessories adornaccessories is offline
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THANK YOU SO MUCH! I was able to quickly fix the "per order" charge, however I had enormous trouble with the 2 different shipping charges. Anyway it doesn't matter now because it's all working. Thanks again so very much for you help, I really really appreciate it.
 
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