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Old 04-17-2012, 05:55 AM
VoC Admin's Avatar
VoC Admin is offline
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Mobile Site - processing order but without iPay88 payment


Hello,

I searched and could not find this issue addressed anywhere in the forums. Currently our mobile site <voc.ecwid.com> is processing orders without iPay88 payment.

On the mobile site, the customer is taken to the payment method page and asked to "Select Payment Method" but upon selecting "Credit / Debit Card & On-line Banking" and clicking on the "Next" button, I can see the following pages appear in the address bar:
http://voc.ecwid.com/paymentcommit?p...method_index=0
then,
https://www.mobile88.com/epayment/entry.asp
then, a third page is loaded but too quickly for me to copy the address.

The customer then lands on the "Order Placed" page. However, the customer never sees the iPay88 page and no payment information is collected. In ECWID, the order shows as processed with Credit Card Payment in our Sales Orders. Orders from the main site are processed correctly, so this problem only exists on our mobile site.

Two questions:

1. Is this a known bug?
2. Is there a way to disable iPay88 payment option on the mobile site until this issue is fixed?

Thank you very much for your assistance.

VoC Admin
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Old 04-17-2012, 12:54 PM
Matt Ecwid's Avatar
Matt Ecwid Matt Ecwid is offline
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Quote:
Originally Posted by VoC Admin View Post
Hello,

I searched and could not find this issue addressed anywhere in the forums. Currently our mobile site <voc.ecwid.com> is processing orders without iPay88 payment.

On the mobile site, the customer is taken to the payment method page and asked to "Select Payment Method" but upon selecting "Credit / Debit Card & On-line Banking" and clicking on the "Next" button, I can see the following pages appear in the address bar:
http://voc.ecwid.com/paymentcommit?p...method_index=0
then,
https://www.mobile88.com/epayment/entry.asp
then, a third page is loaded but too quickly for me to copy the address.

The customer then lands on the "Order Placed" page. However, the customer never sees the iPay88 page and no payment information is collected. In ECWID, the order shows as processed with Credit Card Payment in our Sales Orders. Orders from the main site are processed correctly, so this problem only exists on our mobile site.

Two questions:

1. Is this a known bug?
2. Is there a way to disable iPay88 payment option on the mobile site until this issue is fixed?

Thank you very much for your assistance.

VoC Admin
Hello,

Thank you for your message.

Please report the issue to our bugtracker:
http://www.ecwid.com/bt/bug_report_page.php

Please include all the details in the issue description. Our engineers will investigate it.


Quote:
2. Is there a way to disable iPay88 payment option on the mobile site until this issue is fixed?
In Ecwid, when some payment option is configured and enabled in control panel, it becomes available in all storefronts. Unfortunately, it is not possible to disable it only in the mobile version of you store.
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