The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.
Closed Thread
 
Thread Tools Display Modes
  #1  
Old 05-14-2018, 01:26 PM
James Hayton's Avatar
James Hayton is offline
Junior Member
 
Join Date: May 2018
Posts: 1
Default

Notifications do not come


Hey, I do not change anything, but notifications of my new orders stopped coming to the post office.
I see about paid come but about unpaid - no.
What can be wrong? Why do not come notifications?
Please, help to me

My ID store: 1298044
  #2  
Old 05-15-2018, 02:22 PM
Mary G.'s Avatar
Mary G. Mary G. is offline
Ecwid Team
 
Join Date: Jan 2018
Posts: 61
Default

Quote:
Originally Posted by James Hayton View Post
Hey, I do not change anything, but notifications of my new orders stopped coming to the post office.
I see about paid come but about unpaid - no.
What can be wrong? Why do not come notifications?
Please, help to me

My ID store: 1298044
Hello James,

Thank you for contacting Ecwid Customer Care Team. My name is Mary.

I've checked the system and, unfortunately, I didn't manage to find an account with ID 1298044. Please, check whether this ID is correct.
You can find your store ID at the very bottom of any page in the Ecwid control panel.


I've also checked the website http://offingapp.com/ and I don't see a Ecwid store added there.

I am willing to help and I need more information. Please, send me the following details:

– The email address that you use to log into your control panel;
– The link to a website where your store is added;
– The name of your store.

Since, this is a sensitive information, I wouldn't recommend posting it to a thread. You are welcome to send it to our email support@ecwid.com.

Just in case, refer to the following article about email notifications in Eciwd: Mail notifications

Hope this was helpful!
__________________
Maria G.
Ecwid Customer Care Team

More tips and hints on Ecwid use in our Help Center

⬇ Please click Thanks if my reply helped you.
Closed Thread
The information in this thread might be outdated
If the solution did not help, please, check our Help Portal or contact Ecwid Team.

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 01:03 PM.
Powered by vBulletin® Version 3.8.11. Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.