#1  
Old 01-04-2018, 01:01 PM
Cosmic's Avatar
Cosmic Cosmic is offline
Junior Member
 
Join Date: Dec 2017
Posts: 8
Default WePay feedback

Use Paypal, Stripe. Anything besides WePay

Stripe offers details and offers reasons on why the payment was declined in the first place.

STRIPE also shows where the credit card originates so you can prevent fraud if the credit card is from another country, They provide the buyers I.P address for geolocations to make sure the billing/shipping line up and ensures all merchants and buyers are safe with the tools they provide.


WePay will decline legitimate customers who have used the same Discover charge card for years without any problems elsewhere and has ordered any amount worth of hardware over the years according to my customer who is an older gentlemen consultant that I've spoken to personally on the phone. WePay will offer no support to call or live chat and hardly offer us any tools as sellers to prevent orders and instead have to rely on an incompetent risk team

Its frustrating to say the least as the first time small seller and I have to have my Buyers pay through the Western Union until I get another real payment processor...

I was able to verify my seller's information in a matter of minutes and WePay somehow can't even successfully do that...

Last edited by Cosmic; 01-04-2018 at 01:14 PM.
Reply With Quote
The Following User Says Thank You to Cosmic For This Useful Post:
regina_davies (02-05-2018)
  #2  
Old 01-04-2018, 01:16 PM
Cosmic's Avatar
Cosmic Cosmic is offline
Junior Member
 
Join Date: Dec 2017
Posts: 8
Default

It is a real shame, Because these BUYERS are leads from EBAY with 5 star ratings

so I know they are the real deal.

I had my customers re-order with the same discover card too and waiting to find out today if WePay will actually pay out or be a joke.

Last edited by Cosmic; 01-04-2018 at 01:19 PM.
Reply With Quote
The Following User Says Thank You to Cosmic For This Useful Post:
  #3  
Old 02-05-2018, 08:51 AM
regina_davies's Avatar
regina_davies regina_davies is offline
Junior Member
 
Join Date: Jan 2018
Posts: 2
Default

Thanks for the first-hand experience! I used to use Stripe, but now I'm in search of alternatives. I recently read an article where WePay was named simple and safe (https://financesonline.com/top-10-al...way-providers/), but now I'm thinking the good old PayPal.

Thanks again, Regi
Reply With Quote
  #4  
Old 02-09-2018, 11:27 AM
Charlie H.'s Avatar
Charlie H. Charlie H. is offline
Ecwid Team
 
Join Date: Nov 2016
Posts: 255
Default

Hello,

This is Ecwid customer care. My name is Charlie.

I'm sorry to hear you feel that way about WePay.

The situation described in this thread in the first post is quite unfortunate, I should say. In short, there were two orders: one was declined, as customer's credit card did not get through, and the second transaction (order) was under review by WePay's Trust and Safety team. That transaction was never declined. Transactions may stay in a "Pending" state before "Completed", if WePay is reviewing a transaction for risk purposes — that is true (WePay's terms of service).

It may take 1-2 business days for the first couple of transactions to undergo a review from the Trust and Safety team. That is simply for fraud protection. Some payment gateways might have this only on automatic, but WePay has a whole team of associates just for the purpose of hand-checking the transaction (only the first batch on the account).

In any way, you are free to use other payment methods supported in Ecwid (Stripe being amongst those). Please, review the whole list of supported gateways: https://support.ecwid.com/hc/en-us/a...portedgateways

Thank you very much for the feedback, and happy selling!
__________________
Charlie,
Ecwid Customer Care Team
Reply With Quote
  #5  
Old 05-27-2018, 08:43 PM
John Mike1's Avatar
John Mike1 John Mike1 is offline
Junior Member
 
Join Date: May 2018
Posts: 1
Default

I created an account with them, they took all of my hard earned money over $3000 and No one reply the emails anymore!!!!
STAY AWAY FROM WEPAY!!!!

All the best,

Last edited by John Mike1; 06-08-2018 at 10:02 PM.
Reply With Quote
  #6  
Old 05-28-2018, 09:40 PM
Una Q's Avatar
Una Q Una Q is offline
Ecwid Team
 
Join Date: Nov 2016
Posts: 131
Default

Quote:
Originally Posted by John Mike1 View Post
I created an account with them, they took all of my hard earned money over $3000 and No one reply the emails anymore!!!!
STAY AWAY FROM WEPAY!!!!

All the best,
John
Hello John,

This is Una with Ecwid Customer Care team. Thank you for getting in touch.

I'm very sorry to hear that you had such a negative experience with Ecwid Payments and our partners WePay! I'm here to help sort this out.

I found your Ecwid store, it seems you created it a couple of days ago and Ecwid Payments has never been set in this store. I guess you have another Ecwid account, however, I was not able to find it in our database. Also, I didn't find any messages sent to us from your email address.

I've just sent you a message to m-tt---attr--s@gm--l.com and hope to get more information about the Ecwid store where you had Ecwid Payments set. Please check your mailbox. When I find your store and understand why all the transactions processed via WePay were transferred back to your customers, I will get back to you with more details on the issue.

Besides Ecwid Payments, Ecwid is integrated with about 40 different payment processors, so you still can choose a processor available for your country and set it in your store, please check the complete list here: https://support.ecwid.com/hc/en-us/a...ment-providers

By the way, if you have any questions, you can always contact us and ask them through this form: https://support.ecwid.com/hc/en-us/requests/new We will be happy to answer and assist!

Best regards,
Una Q.
Ecwid Support Team
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 03:01 PM.
Powered by vBulletin® Version 3.8.11. Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.