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Old 05-23-2017, 01:52 PM
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MarcFM MarcFM is offline
 
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Default ECWID Performance / Speed not google friendly

Hello

I'm currently trying to make my page faster because performance issues are one of the most important things to reduce the bounce rate and increase the conversion rate.

I'm using the google tool for speed testing: https://testmysite.thinkwithgoogle.com/


I have tested serval ecwid pages and I'm always below 73%. Is there anything what I can do or will ECWID make the shop faster in the future?

Thanks,
Marc
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Old 05-24-2017, 10:31 AM
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Wendy Wendy is offline
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Originally Posted by MarcFM View Post
Hello

I'm currently trying to make my page faster because performance issues are one of the most important things to reduce the bounce rate and increase the conversion rate.

I'm using the google tool for speed testing: https://testmysite.thinkwithgoogle.com/


I have tested serval ecwid pages and I'm always below 73%. Is there anything what I can do or will ECWID make the shop faster in the future?

Thanks,
Marc
Hi Marc,

This is Wendy from Ecwid team. Thanks a lot for getting in touch with us!

I inspected your Ecwid account (store ID 1540223) and enabled a new feature in your store. This feature is called "Interactive load".

"Interactive load" enables optimized and accelerated script.js loading in the store and as a result, the store loads faster.

Could you test the store again and let me know about the result, please?

Thank you!
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  #3  
Old 05-24-2017, 10:49 AM
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MarcFM MarcFM is offline
 
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Originally Posted by Wendy View Post
Hi Marc,

This is Wendy from Ecwid team. Thanks a lot for getting in touch with us!

I inspected your Ecwid account (store ID 1540223) and enabled a new feature in your store. This feature is called "Interactive load".

"Interactive load" enables optimized and accelerated script.js loading in the store and as a result, the store loads faster.

Could you test the store again and let me know about the result, please?

Thank you!
Hi Wendy

I can't see a faster loading from the shop. Do I have to make changes on the script?

[EDIT:] Have you changed something? I have recognized that the shop is much faster but only in the safari. I will continue testing. Please leave the function activated. Thanks

Thanks,
Marc

Last edited by MarcFM; 05-24-2017 at 10:57 AM.
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Old 05-24-2017, 11:06 AM
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MarcFM MarcFM is offline
 
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Quote:
Originally Posted by Wendy View Post
Hi Marc,

This is Wendy from Ecwid team. Thanks a lot for getting in touch with us!

I inspected your Ecwid account (store ID 1540223) and enabled a new feature in your store. This feature is called "Interactive load".

"Interactive load" enables optimized and accelerated script.js loading in the store and as a result, the store loads faster.

Could you test the store again and let me know about the result, please?

Thank you!
Hi Wendy

Can you please also activate this feature on store id 1540221 ?

Thanks
Marc
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  #5  
Old 05-26-2017, 11:44 AM
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Daria Sh. Daria Sh. is offline
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Originally Posted by MarcFM View Post
Hi Wendy

Can you please also activate this feature on store id 1540221 ?

Thanks
Marc
Hi Marc,

Thanks for contacting us. I have enabled the interactive loading for the store with ID 1540221.

If you still think that your store loads slowly on the website, please try the troubleshooting steps from our article here: https://support.ecwid.com/hc/en-us/articles/207807095

Feel free to contact us if other questions arise.
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  #6  
Old 03-04-2018, 03:00 AM
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Rodrigo de P Gonçalves Rodrigo de P Gonçalves is offline
 
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Boa Noite Vocês Podem ativar esta função em minha loja #12999403
Desde Ja agradeço
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  #7  
Old 03-04-2018, 03:07 AM
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Matthew Newton Matthew Newton is offline
 
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I need this feature urgently on my store too have been doing my head over/doing A/B tests on how to improve speed.


Store ID 9393474

Thanks
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Old 03-06-2018, 10:49 AM
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Alex Flint Alex Flint is offline
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Hello Rodrigo and Matthew,

It's Alex Flint from Ecwid Team. Thanks a lot for your posts.

I'd like to let you know that this feature is already enabled in your stores.

Still, I recommend, that you read our article regarding the load speed of your store — https://support.ecwid.com/hc/en-us/articles/207807095. It provides you with a manual for troubleshooting such an issue.

Also, here is a great article for you on How to Speed up your Website

Hope I was helpful. If you have any questions, please, feel free to ask. We are always here to help you.
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  #9  
Old 03-08-2018, 09:16 PM
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grippitc grippitc is offline
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Read the articles above and still 5-6 sec load times. Can this be added to Store ID: 13269670
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Old 03-09-2018, 10:40 AM
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Mary G. Mary G. is online now
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Quote:
Originally Posted by grippitc View Post
Read the articles above and still 5-6 sec load times. Can this be added to Store ID: 13269670
Hi,

Thank you for your question and provided information.

I've checked the database and I assume that you are referring to the website https://grippit.com/wordpress_test/store/.
I've tried to load the website and it took less than 3 sec to load all the content.


Please, try to test the speed of your internet connection via this service: http://www.speedtest.net/

Also, try to access the control panel and Ecwid store from another computer that is linked to another internet provider. It will indicate if the problem is with the internet provider.

If the issue persists, be so kind to provide us with the following details and we will do further troubleshooting.

1. Please send us a HAR file. See instructions how to record it here http://help.tenderapp.com/kb/trouble...ng-an-har-file
2. Provide the info from our diagnostic page https://www.ecwid.com/internet

Mind, that this information is sensitive and I advise you to send it to us by email to support@eciwd.com

Hope to hear from you!
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