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Old 03-18-2016, 09:06 AM
Cyril D's Avatar
Cyril D Cyril D is offline
Ecwid Team
Join Date: Feb 2015
Location: Ecwid HQ
Posts: 530

Hello there,

I'm terribly sorry for the delayed reply!
Originally Posted by Keita @ CIA View Post
402 Application is not properly installed
In most cases, when you get such an error, it means that you're trying to access the API using an account with the free subscription and the API functionality's available only for accounts on paid plans. I've checked your account with the store ID 7083807 and see that it's on the Free plan. To solve the issue and be able to utilize the Ecwid API, you should upgrade the account to any paid plan. Since you've registered the account within our partners, Wix, it means that you should switch the account to the Premium plan.

In case you were trying to access the API using a paid account, please let me know its store ID (you can see it on the bottom left of the Ecwid control panel) and we'll sort it out.

Hope to hear from you soon!
Cyril D.
Ecwid Customer Care Team

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