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Old 08-31-2015, 07:07 PM
Clara K's Avatar
Clara K Clara K is offline
Ecwid Team
Join Date: Nov 2014
Posts: 655

Originally Posted by Vicki Leishman View Post
I currently use another shopping cart app and on my Facebook page it is linked to a STORE button. When on an iPad, tablet or phone, this button does not show, and has caused me a lot of problems and lost sales.

Before I sign up for ecwid, I would like to know that I won't have the same problem. Can anyone who is using it tell me if this will be OK?

Thanks in advance.
Hi Vickie,

Thank you very much for your question!

Please note, that your Ecwid store itself is fully responsive. The "Store" button does not show on tablets and phones as Facebook has certain restrictions for all 3rd party applications on mobiles (not only Ecwid), so your store is not shown. Please refer here for more details on the matter:

In such cases, we commonly recommend our customers to post a link to their Ecwid Starter Site (your link is and you can always find it in your Control Panel > System Settings > General > Starter Site) somewhere on their Facebook store page, so that the customers viewing the site from mobiles could open your store and make orders.
Starter Site has a fully responsive layout, so it will be displayed accurately on mobiles. You can check its appearance in our demo store:

Please let us know if you have further questions, we will be very glad to help you.

Thank you!
Ecwid Customer Care Team

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