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Old 05-27-2015, 11:23 AM
Cyril D's Avatar
Cyril D Cyril D is offline
Ecwid Team
Join Date: Feb 2015
Location: Ecwid HQ
Posts: 530

Hi Andrew,

Sorry for the delay with the reply!

Basically, "Order key validation failed" error message indicates a mismatch between received and expected information about an order. I've checked our logs for the order #1179 which was placed on May 24, 2015 and here's what I found (I've hidden the full emails):

Order key validation failed!
Wrong business param expected: "an****.le*****.rd@net***", but was: "an****.le****@asl********.com"
As you may see, Ecwid expected to receive the email which specified in PayPal account details in your Ecwid control panel → System Settings → Payment, but received an****.le****@asl********.com email. I believe, that this email is specified as primary email in your PayPal account settings. Please, check this out.

And I look forward to hearing from you.
Cyril D.
Ecwid Customer Care Team

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