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Old 04-03-2018, 09:09 AM
Cyril D's Avatar
Cyril D Cyril D is offline
Ecwid Team
Join Date: Feb 2015
Location: Ecwid HQ
Posts: 530

Hi, Rosemary! I'm sorry this happened—I'll be happy to help.
Originally Posted by RosemaryWilkins View Post
When I logged into Ecwid, my entire account was back to bases (free accounts) on January 5, I paid for a joint venture upgrade. now it's lost. How can this be.
Most likely this happened because you logged in with your another email address and the system registered a new account for you—that's why you see the free account instead of the paid one. No worries, your original account is still there and we'll find it. For this, we need you to provide us with some additional information. That information can be sensitive so we'll get in touch with you via email—please, stay tuned for an email sent to ro***********ns@lu*****
Cyril D.
Ecwid Customer Care Team

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