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Old 10-12-2018, 02:36 PM
Lexy K.'s Avatar
Lexy K. Lexy K. is offline
Ecwid Team
 
Join Date: Apr 2018
Posts: 11
Default Connect Ecwid store to Wordpress site

Hi there,
This is Lexy with Ecwid Customer Care team.

I am sorry to learn you have faced this issue and will be happy to help.

First of all, try reinstalling Ecwid plugin on your Wordpress site.
If it does not fix the glitch, please send us the email at support@ecwid.com with the following information:

- The link to your store or the email address your Ecwid account is associated with;

- A screenshot of the error you get. Here is how to take it — https://www.take-a-screenshot.org/

- Please copy the info from this page — https://www.ecwid.com/internet and send it to us as well;

- Create an admin user for support@ecwid.com to provide us with admin access to your WordPress website to investigate the problem. Follow the link to learn how to do it: https://kb.yoast.com/kb/how-do-i-add-a-new-admin-user/

This information will help us understand the source of the problem and fix it.
Looking forward to hearing from you.
__________________
Lexy
Ecwid Customer Care Team
Help Center


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