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Old 07-11-2014, 11:24 AM
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Wendy Wendy is offline
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Join Date: Jun 2014
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Quote:
Originally Posted by Theatergroep Horizon View Post
Hi again,

It occurs in order 10 and 20: in both cases the client has two options ticked and only the first appears in the csv when opened in Excel. In openoffice both options show indeed, and now it's just a matter of getting it in the right columns!

thanks
Hello!

I opened your CSV file in OpenOffice text editor and found that orders 10 and 20 have two options, which are shown correctly and in the right column. Please, check the screenshot: http://take.ms/TKk10.
Moreover, I compared them with the orders in your Ecwid control panel, Sales tab and made sure the Ecwid export tool was working properly, i.e. all data from the control panel appeared in the CSV file.

Please, provide me a screenshot how the export file looks in your editor. In some cases the table in CSV file could be shown incorrectly in old versions of Excel. Which version do you use?

Anyway, we recommend using free OpenOffice app to edit and save your CSV export files.
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