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Old 04-02-2014, 05:53 PM
Matt Sturgeon's Avatar
Matt Sturgeon Matt Sturgeon is offline
Join Date: Mar 2014
Posts: 4

According to ECWID FAQ there is some "additional information" tab or menu I can look at on Queued orders that will display the exact problem with the paypal check out.

I am not seeing "additional information" anywhere. This information would be useful to inform these customers of why their payment is in queue and not being paid.

See here:

"You can check what error is returned from PayPal in the order details in Ecwid control panel, section 'Additional information'."

Where is this "additional information" tab?

I went thru my orders, placed but not paid, and pushed accept order on all queued orders, but I am still not receiving payment.


Last edited by Liza; 04-02-2014 at 09:06 PM.