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Old 09-19-2017, 01:33 PM
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Una Q Una Q is offline
Ecwid Team
Join Date: Nov 2016
Posts: 151

Originally Posted by Stefano Cazzani View Post
We are experiencing the same issue with the Ecwid plugin for Joomla.

It works very slow indeed, expecially for categories with more than a few dozens products in it.

Ecwid support is aware of the fact and I hope they will able to fix it soon, but after more two weeks opening a ticket I still cannot see a solution in sight.
Hello Stefano,

Una here, Ecwid Customer Care team. Thank you for the comment!

We are extremely sorry that you have to wait for a solution. We totally understand that the slow loading issue should be resolved as soon as possible, so our plugin developers keep investigating the problem and actively working on the fix.

We will definitely inform you when the developers get any investigation results and find an effective solution. Thank you for your patience and understanding!

And if you have any further questions, please feel free to ask. We will be happy to help.

Best regards,
Una Q.
Ecwid Support Team
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