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Old 08-13-2019, 12:02 PM
Ksenia Avdonina's Avatar
Ksenia Avdonina Ksenia Avdonina is offline
Ecwid Team
 
Join Date: Jul 2019
Posts: 16
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Hello,
This is Xena, Ecwid Customer Care Team. Thanks for reaching us out!

I’m very sorry for the difficulties and I’ll be glad to help.

When you connect your Ecwid online store to the Facebook business page, normally all of the enabled products in your online catalogue are displayed on the Facebook Shop tab.

If you see only four products out of six, two of them may be under Facebook review. To check if this is the case, you can go to Ecwid Control Panel → Sell on Facebook and see the availability status of all your Ecwid products uploaded to Facebook.

If all 6 products are listed on Facebook and there are still only 4 of them on your Facebook page, please send the following details at support@ecwid.com so I can investigate it more thoroughly:
A link to your Facebook business page;
The email address your Ecwid online store is registered with.

As for the the product order on your Facebook Shop tab, it’s the same as the order that you’ve arranged in Ecwid Control Panel → Settings → General → Cart & Checkout. Just in case, here is the article on how sort products in your online store:
https://support.ecwid.com/hc/en-us/a...rting-products
__________________
Warmly,
Xena

Ecwid Customer Care team