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Old 02-08-2018, 08:43 PM
Fabrique de l Imaginere's Avatar
Fabrique de l Imaginere Fabrique de l Imaginere is offline
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Join Date: Feb 2018
Posts: 3
Default Buyer not receiving notification emails

Hello,

https://www.wix.com/my-account/sites...ralInfo=editor

I have a problem : the buyer doesn't receive any notification.
Upon purchase, I correctly receive 2 mails : one to inform of the purchase and a copy of the mail supposedly sent to the buyer. But nothing reaches the buyer.
I have tried with 3 different buyer mail accounts (2 on @orange.fr, one on @laposte.net), to no avail.
I have tried real payments with paypal, and both sides have received mails from paypal.
I have checked the spam.
When I change the status of the order, again no mail reaches the buyer, and this time I receive copy of the notifications only for cancellation, not for the other changes (I haven't checked all cases).

thx for your help

Sébastien