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Old 07-08-2013, 03:27 PM
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Hip Healthy Kids Hip Healthy Kids is offline
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Join Date: Nov 2012
Posts: 11
Post Flat Rate Shipping not working

I just received an order for a product where I have set up $7 flat rate shipping on the product code. For some reason the customer was able to order it and not get charged shipping at all. Obviously a big problem as I will now need to eat the shipping cost. Not sure why this occurred and I went back to double check my product shipping and universal shipping settings and everything was set up appropriately. I tried to push a test order through by coming in as a customer to the site and the same happened with me where I was not charged shipping. Can you please look into this?

I changed the product to global shipping at this time and am ok with this option on this product moving forward; however I have flat rate set up on other items and am worried the same will happen without warning.

Here is my site for reference:

Thank you.