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Old 09-27-2018, 06:03 PM
Karina K.'s Avatar
Karina K. Karina K. is offline
Ecwid Team
 
Join Date: Aug 2018
Posts: 32
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Hello, I am Karina, Ecwid Customer Care team.

SendCloud is a shipping tool developed by CloudShops that collects multiple carriers like DHL, DPD, UPS etc. Recently we added SendCloud app to our Ecwid App Market.

I am sorry you faced the issue with SendCloud app. As I understand the app worked from time to time and not all the orders were transferred to SendCloud.

The thing is that we were experiencing some problems with webhooks and it could be the reason why not all orders were showing up in SendCloud. Now the app should run stably and all the orders should go to SendCloud, it doesn’t matter if they are placed from one device more than once.

If you continue to experience the problem with missing orders you may want to contact the SendCloud Support directly at: https://www.sendcloud.com/contact.

If you have any questions, please contact us at support@ecwid.com and attach your correspondence with SendCloud so we could investigate it further for you.

Thank you.
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Karina, Ecwid Customer Team
Ecwid Customer Care Team
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