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Old 03-13-2013, 12:43 PM
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Matt Ecwid Matt Ecwid is offline
Ecwid Team
Join Date: Oct 2011
Posts: 4,947

Originally Posted by Justin Killeen View Post
Thank you.

1) When a customer places an order, instead of directing him/her to a thank you page, it says "our apologies, this page was not found".

2) When a customer goes to share their order with facebook, the same message appears.
Is there any specific settings or conditions for reproducing these issues? Do you reproduce them yourself?
Would you mind if I place a test order in your store to check this?

3) I have heard from multiple people that the 'bag' pop-up doesn't appear in the browser when a new item is added to the cart. This is for safari users.
I've tried browsing your store in Safari and for me, everything works fine. The minicart widget properly displays: . Can you specify how I can reproduce it?

4) Is it possible to copy and paste the link of a product? For example, if I'm recommending product A to a consumer, can I email a direct link of that product to him/her?
Sure. Please refer to this article:

5) What if I want to have my store on multiple sites? What do I put for the storefront URL?
You certainly can use your Ecwid storefront on multiple sites. That is actually one of the greatest Ecwid's advantages: you can install your storefront to an unlimited number of places (Facebook, your blog or site, a partner's site etc.) simultaneously and manage them all from single control panel - all the stores will be synchronized automatically.

As to the storefront URL setting - you can put there one of your storefront URLs. Please refer to this article for the information on that setting:
Matt K
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