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Old 12-20-2018, 09:16 AM
Mary G.'s Avatar
Mary G. Mary G. is offline
Ecwid Team
 
Join Date: Jan 2018
Posts: 69
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Quote:
Originally Posted by Teo5 View Post
it used to open on the same checkout page but now it opens a new window on the browser.
Hello,

It's Mary from Ecwid Customer Care team. Thank you for contacting us.

You are right, PayPal payment details page usually opens in a pop-up window on the same page. There should be no additional tabs opened.

I've checked the system and I see that you have a store https://tienda.habers.mx/ I've run a few tests.
I opened the store on computer and mobile, added an item to a cart, entered shipping details and selected PayPal payment option. The PayPal pop-up was successfully opened with no new tabs. Please, see the screenshot and a screencast recorded from my devices:
Computer: https://monosnap.com/file/j8ecai1juh...sCGy35b2gbrLzt
Mobile: http://take.ms/Rlzi1

Do you see the PayPal payment details pop-up differently? Please, give us more details so we could investigate this for you.
Can you describe the steps you take? Can you send us a screencast?

You can send these details to support@ecwid.com

Kind regards,
__________________
Maria G.
Ecwid Customer Care Team

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HabersMX (12-20-2018)