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Old 09-05-2012, 02:24 PM
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Qetzal Qetzal is offline
Ecwid Team
Join Date: Sep 2009
Posts: 10,847

Originally Posted by Derek Bess View Post
Here is our issue, what happens when we go to update our credit card information? Last time you guys told us to cancel our account and then reapply for the silver plan. I would suspect if we try to do this type of work around moving forward that we would not be grand fathered into the silver plan. Our financial institution has required us to have our numbers updated every 6 months due to credit card pro scammers. Last time we tried contacting the company you guys use to process payment, but they never responded to our emails and the work around was to cancel our current subscription and re apply for silver... the new pricing structure doesn't have a silver plan.
You will be able to update your credit card without losing your "old" Silver plan. If you're eligible for the grandfathering, then billing info changes or temporary downgrading because of the problems with the card will not affect your ability to use the old plan.

The only change we are going to introduce is if you change your billing info, your credit card will be stored and processed by Cybersource instead of 2Checkout (our old payment gateway).
Eugene K.
Ecwid Team

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