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Old 11-11-2019, 10:11 AM
Edward M.'s Avatar
Edward M. Edward M. is offline
Ecwid Team
Join Date: Dec 2016
Posts: 261


I'm Edward from Ecwid Team.

Thank you for the message. I'll be happy to help you.

Generally, the reason why a WePay (Chase) transaction ID doesn't have a link that redirects to your WePay account is that it has a Transaction details link on the order page. See the screenshot:

When clicking this link, you get all the details about the transaction so having another link that redirects to the transaction page becomes redundant, as you will see the same information there.

Orders paid via PayPal don't have such an option, so they only have a link to the PayPal account.

Can you please detail how you are going to use the transaction ID link that redirects to your WePay (Chase) account to ship your orders? I will then pass your feedback on to our product team so we'll review how we can improve it. Thank you!
Ecwid Customer Care Team
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