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Old 03-26-2012, 05:09 PM
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Kess Kess is offline
Senior Member
Join Date: Feb 2012
Posts: 2,071

Ecwid itself doesn't calculate rates for FedEx. It just sends information about the order (e.g. weight), destination and origin addresses to FedEx server. Then it gets a response with the rates and shows them to customer.
These rates depend on many options, thus please provide us with the following information:

1. Origin and destination address.
2. What rates do you get?
3. What rates do you expect to get? Why? What rates do you get at ?
4. What products do you get rates for? Please send links to them.

This info will let us investigate the issue.