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Old 05-31-2017, 10:48 AM
Charlie H.'s Avatar
Charlie H. Charlie H. is offline
Ecwid Team
 
Join Date: Nov 2016
Posts: 283
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Hi there,

Charlie here, Ecwid Team.

Let's address your issues in an orderly fashion.

Issue with your Brasil Correios

Some time ago, you contacted us regarding the issue with connecting your Brasil Correios to Ecwid.

I'm sorry for the radio silence.

We've been working on this problem and there are some fixes that have been already released to improve the integration with Brasil Correios.

However, it seems that there are a few cases left when merchants are not able to connect a Brasil Correios account to Ecwid

In order to eliminate the problem completely, we need some additional details regarding your Brasil Correios account. Can you please send me the following details:
  • what are the shipping methods codes enabled in your Brasil Correios account?

Based on these codes, we'll be able to investigate the issue further. Thank you in advance.


Custom shipping methods

You can consider disabling Brasil correios shipping method temporarily (in your Ecwid control panel > Settings > Shipping & Pickup) and creating a custom table shipping method to ensure your customers will receive proper shipping rates. Here’s the instructions on how to do that: https://support.ecwid.com/hc/en-us/a...ng#Customtable

You also can create a flat rate shipping per order: https://support.ecwid.com/hc/en-us/a...pping#Flatrate

Hope, this helps.
__________________
Charlie,
Ecwid Customer Care Team