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Old 01-15-2016, 06:36 AM
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norta norta is offline
Ecwid Team
 
Join Date: Sep 2015
Posts: 149
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Hello Samatha!
I am sorry that you faced this.

I checked your store and I was able to go to PayPal for the order that I placed, so everything works correctly. Can you please send me the screenshot of the page showing that error for you?

As long as I was able to proceed to checkout with no issues, it could be something in your environment that causes this error( browser, operating system etc)
E-mail address is obligatory to fill in. As fo the password it is optional.

Please try to use incognito mode to test checkout process and if you are able to successfully go to PayPal's website to make a payment for the order without this payment, please delete all cookies and autofill data that you have in your browser.

If the issue still persists, please give me the following information:

- What browser and what version of it do you use?(Chrome, Firefox, Safari, IE)
- What extensions in this browser do you use?
- Can you disable all browser extensions/plugins in this browser to check if it makes difference?
- What operation system do you use and what version?(Windows, Mac IOS, mobile device)
- Please clear the browser cookies
- Please try to check the store in another browser in order to get to know whether it is specific browser issue
- Provide me with the screenshot of the error if you're still getting it.

Looking forward to your reply.
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Daniya A.
Ecwid Customer Care Team

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