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Old 01-29-2016, 06:27 AM
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Sergio87 Sergio87 is offline
Ecwid Team
Join Date: Mar 2014
Posts: 1,512

Originally Posted by Terri McGuire View Post
On first attempt I updated WP (4.4.1) and my plugins. Everything was fine until I updated ecwid plugin (4.0.7). Once I did that (the first time), it crashed my admin panel. I got my hosting company to disable ecwid.

We created a new home page, only to find out it was not time well spent. As soon as we turned on ecwid again the entire site crashed on me. Below are the error codes I get now.

Please help, I have an event panel looking at my site today. Thanks.


Warning: include_once(/home1/empower3/public_html/ [function.include-once]: failed to open stream: No such file or directory in /home1/empower3/public_html/ on line 3217

Warning: include_once() [function.include]: Failed opening '/home1/empower3/public_html/' for inclusion (include_path='.:/opt/php53/lib/php') in /home1/empower3/public_html/ on line 3217

Fatal error: Class 'EcwidProductApi' not found in /home1/empower3/public_html/ on line 3219

--- PLUGIN PAGE ERROR CODE in Admin Panel ---

Fatal error: Class 'EcwidProductApi' not found in /home1/empower3/public_html/ on line3219

--- end error codes ---

Thank you for your help.
Hello Terri,

Thank you very much for the message.

We are extremely sorry to hear you have faced this issue on your website. I've already notified our engineers about this issue and they are looking into it right now.

I would like to ask you provide all possible accesses for your Wordpress site to us so we could investigate and your Wordpress files (we need FTP access for this) and Admin area (login and password to Wordpress Admin area).

You can send them via PM to me or via email.

I look forward to hearing from you.

Once again we are very sorry for this issue and we do our best to resolve it as fast as possible.
Sergey G., Ecwid Team
Welcome to our Help Center with a lot of answers and tips!

Last edited by Sergey; 01-29-2016 at 07:14 AM.