Thread: slow load time
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Old 02-19-2018, 06:06 PM
Elaine V's Avatar
Elaine V Elaine V is offline
Ecwid Team
Join Date: Sep 2016
Posts: 93


Welcome aboard!

I'm sorry to hear about the issue with the site loading. I've checked your site and it is loading within a few seconds for me as well as I get good results for your store in the PageSpeed Insights service:

Since we cannot reproduce the issue from our side, we will ask you to provide us with the following details for troubleshooting the problem:

(1) Please record the HAR file using the below instruction and send it to us via our Contact Us form as a file attachment

(2) Answer all the questions from this checklist: My store loads slowly, how to fix it

On paid Ecwid plans images are delivered via CDN service which speeds up their loading, but the timing that you're experiencing is certainly not normal. Please send us the above details so we can chase down the problem. Thank you.
Ecwid Team