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Old 03-24-2014, 04:30 PM
TR Kendall's Avatar
TR Kendall TR Kendall is offline
Join Date: Mar 2011
Posts: 8
Default Account upgrade issue.

I was an early adopter and have had PAID silver plan since March of 2011. I had unlimited products which I need as I have a very large collection of audio files that I offer to my customers to download. This was the reason I choose ECWID in the first place. I have been very happy with you, but last week my promotions and codes wouldn't work and you wanted us to upgrade to a new plan...The Venture, which is fine I can understand higher costs etc...

And it said that early adopters who upgrade will continue to get the service level that had before if the upgrade...So I upgraded, now its saying I have reached my product limits and must upgrade again... This is not acceptable. Please correct and reset my account to unlimited products as promised.

Thank You